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Can you give the tech some information (such as gate code, doorbell broken or dog in the yard)?

Updated Nov. 27, 2024

The best way to give the technician special instructions about your repair call is to add those comments when you set up your repair appointment in the Service Scheduler.

To give the tech information such as the gate code or a dog being in the yard after you've already set up a repair appointment, call our customer service agents at 1-802-552-4364 to add special instructions for your repair service call. Have your service order number ready when you make that call so the agent can access your repair appointment and add the special instructions for the technician.

Once added, the technician will be able to see and follow the additional instructions for the repair appointment.

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Additional Repair Scheduling FAQ

How fast can I schedule my repair appointment?

How will my appointment be confirmed if I schedule it online?

I need my appliance repaired. When can you get here?

My local Sears store closed, is Sears Home Services still in business?

The tech ordered parts. When will the tech be back to complete the repair?

The website claims the service I need is not available in my area. What can I do?

What hours are your call center agents available?

Where can I purchase parts for a repair?

Where's my tech?

How do I cancel my repair service?

How do I reschedule an appliance repair appointment?

What’s the best way to get the soonest appointment – by calling or scheduling online?

How do I schedule multiple appointments?

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