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802-552-4364
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What hours are your call center agents available?

Updated Nov. 27, 2024

Our call center agents are available Monday through Friday from 6:00 AM to 10:30 PM CST and on Saturday and Sunday from 7:00 AM to 9:00 PM CST. Our agents can assist you with scheduling, checking the status of a service order, rescheduling appointments, and answering any questions about your service.

You can also handle these tasks online at your convenience. You can use our online scheduler to book repair service, with same-day and next-day appointments available in many areas. Just select the time that works best for you. Use our Appointment Lookup tool to check your technician’s estimated arrival time, view real-time updates, or reschedule your appointment to a date that better fits your schedule.

If you prefer to speak with a representative, feel free to call us directly at 1-802-552-4364 during our regular business hours. We’re here to make your repair experience as seamless and convenient as possible.

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Additional Repair Scheduling FAQ

How fast can I schedule my repair appointment?

How will my appointment be confirmed if I schedule it online?

I need my appliance repaired. When can you get here?

My local Sears store closed, is Sears Home Services still in business?

The tech ordered parts. When will the tech be back to complete the repair?

The website claims the service I need is not available in my area. What can I do?

Where can I purchase parts for a repair?

Can you give the tech some information (such as gate code, doorbell broken or dog in the yard)?

Where's my tech?

How do I cancel my repair service?

How do I reschedule an appliance repair appointment?

What’s the best way to get the soonest appointment – by calling or scheduling online?

How do I schedule multiple appointments?

Repair Resources

Title image for blog article "My Dryer Is Making a Loud Noise. When Should I Panic?"

My Dryer Is Making a Loud Noise. When Should I Panic?

10 min readJan. 08

Learn how to fix a dryer making grinding noise or other loud noises using our expert DIY tips.

Dryer

Clothes dryer won't dry clothes image

Why Is My Dryer Not Drying?

7 min readJan. 07

Discover the reasons why your dryer is not drying and get expert troubleshooting tips to fix common drying problems.

Dryer

Title image for blog article "10 Reasons Your Electric Oven is not Heating Up".

10 Reasons Your Electric Oven Is Not Heating Up

9 min readJan. 06

Learn why your electric oven is not heating up and how to fix common oven heating failures.

Oven

Is It Worth Repairing a Dishwasher?

Is It Worth Fixing a Dishwasher?

13 min readJan. 06

Discover if it's worth fixing a dishwasher with Sears Home Services. Get expert advice and make the right choice.

Dishwasher

Glossary Terms

What is a Ductless Range Hood?

A ductless range hood, also known as a recirculating hood, filters and recirculates air in the kitchen, removing smoke, heat, and cooking odors without venting outdoors.

What is a Freezer Compressor?

A freezer compressor is a vital component of a freezer's refrigeration system, functioning as a pump to circulate refrigerant through the system, which cools the interior by absorbing and expelling heat.

What is a Freezer Door Gasket?

A freezer door gasket is a flexible seal that outlines the edge of the freezer door, ensuring an airtight closure to maintain cold temperatures inside and prevent warm air from entering.

What is a French-Door Refrigerator?

A French-door refrigerator features two doors that open side-by-side on the top section for the refrigerator compartment, with a bottom freezer drawer, combining style, efficiency, and easy access to both refrigerated and frozen goods.

Recent Appliance Symptoms

Whirlpool washer won't stop filling

The most common reasons your Whirlpool washer won't stop filling are a clogged water valve, a bad water-level pressure switch, or a malfunctioning electronic control board.

Whirlpool washer won't spin or drain

The most common reasons your Whirlpool washer won't spin or drain are a seized gearcase, a broken motor, or a failed door switch.

Whirlpool washer won't turn off

The most common reasons your Whirlpool washer won't turn off are a malfunctioning electronic control board, broken motor or a jammed door lock assembly.

Whirlpool washer won't start cycle

The most common reasons your Whirlpool washer won't start cycle are a malfunctioning electronic control board, jammed door lock assembly or a faulty user interface.

Whirlpool washer vibrates

The most common reasons your Whirlpool washer vibrates are a damaged suspension rod, malfunctioning electronic control board or a dead fan.

Whirlpool washer rinse cycle not working

The most common reasons your Whirlpool washer is experiencing the rinse cycle not working are a broken lid switch, a bad water-level pressure switch, or a malfunctioning electronic control board.

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Appliance RepairMaintenanceDishwasherHome WarrantyDryerLawn & GardenRefrigeratorWasherFencing
Stay Connected

Sign up for deals and tips about all that Sears Home Services offers, including appliance repair, DIY repair parts, home warranties and more.

Sign up for deals and tips about all that Sears Home Services offers, including appliance repair, DIY repair parts, home warranties and more.

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