Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service Kenmore Washing Machine.
Technician arrived on time. Was courteous and worked carefully and repaired the machine and cleaned up as necessary.
Victor H, Kent, WA
Initial Scheduling for Setvices
I had a very difficult time initiating Sears Contract Service. I called and was transfered at least 20 times prior to reaching the correct department. One of the issues was a wrong phone number which was and old number on file 20 years ago. Also no apt number on my address which made delivery for one of the parts a problem I did not know and was not made aware initially of how the contract service worked. However thank God I contact technical services to add my apt number for parts to be delivered. I left work early to meet the technician at my building in order to avoid getting a text saying I was not home!!! Finally the technician repaired my refrigerator and it is working fine. If I can offer any solutions make clear to people the contract process, the number to call (which is different from scheduling regular sears service) And what must be done online at SearsHomeHub. Thank you
Lorraine B, Jamaica, NY
Great service
Rob was timely, professional and efficient! Great experience all around.
Carlos L, Pensacola, FL
Excellent service!
Repair arrived at the window time and fixed our refrigerator. Thanks!
Cray F, San Jose, CA
service
Richard was everything you look for in a repairman. He was courteous, on time, he described the repair and process very well. A great guy! We will continue to use Sears home services again and again. We continue to have great experiences. Thank you Richard!
OD, Nashville, TN
Very responsive
Our freezer went out and, unfortunately, we can buy a new one cheaper than the repairs. However, we were pleasantly surprised at how quick the service appointment was processed. We live in a rural area and it can take days or weeks for a repairman to come. We called on a Friday afternoon and tgey had someone at our house by 9:00 AM Saturday morning. This is unheard of in our area. Great customer service.
Bobby J, Hillsboro, TX
Microwave repair
Daniel was excellent in fixing my microwave Thank you
Virginia N, Cromwell, CT
Great service call
Johnathan was great, he found my problem immediately and proceeded to rectify it. He also gave me tips and recommendations to keep my dryer in good running condition for the future.
Sue B, Thomasville, AL
Scheduling
Ian did a great job. The problem is the scheduling. Keep giving times. 8 to 5 is a ridiculous block of time. We had to stay home all day as our tech didn't arrive until 4:40
Donna B, E Greenwich, RI
Out of balance
Jose tested and explained how the washing machine works. He explained what could be done.
William H, Newport News, VA
